- Reaction Panels: Allow users to open support tickets with a single click, with separate buttons for each topic, streamlining the ticketing process. - Transcripts: Automatically save encrypted transcripts of closed tickets securely in the cloud, ensuring data integrity and confidentiality. - Forms: Set up questions for users to answer before opening a ticket, gathering relevant information upfront for faster issue resolution. - User Feedback: Collect user feedback on service quality through tickets and provide statistics on received ratings, enabling continuous improvement. - Claiming: Enable support representatives to claim tickets, maintaining professionalism and facilitating direct communication with users. - Support Teams: Create and manage separate support teams for different ticket types, allocating them to specific panels for efficient ticket handling.